## Improved agent productivity.   All from one screen.

Run a smarter and more productive contact center by embedding Zingtree in your Cisco workflow to dynamically pull/push data between so your data is always synced and your agents can work out of one place.

### Boost call compliance

Review and approve agent workflows ahead of go-live to ensure compliance with internal policies.

### Reduce agent ramp time

Easy-to-follow agent workflows reduce the training time required to get new agents up to speed.

### Improve AHT and FCR

Our interactive workflows direct agents to get to resolutions faster, and with fewer escalations.

## How it works

### 1. Build a workflow

Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.

### 2. Integrate it

Embed your workflow into Cisco so your data is always synced and your agents can work out of one place.

### 3. Follow it

Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.

[Watch demo](https://www.youtube.com/watch?v=drZJv9Ak0E0)

Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days

Mike Jennings

Vice President of UK Operations

[Learn more](/content/customer-stories/fleetcor/index.html)

Improved agent ramp time by one week and cut call handle times by 2.5 minutes

Monika Aufdermauer

Head of Customer Experience

[Learn more](/content/customer-stories/august-home/index.html)

## Resources

### Cisco x Zingtree Data Sheet

[View data sheet](https://8869726.fs1.hubspotusercontent-na1.net/hubfs/8869726/Downloads/One-Pagers/Integration%20Data%20Sheet/Cisco%20-%20Integration%20One-pager%20(1).pdf)

### Ebook Guide - Reducing Agent Ramp Time

[View Ebook](https://info.zingtree.com/hubfs/Downloads/eBooks/Zingtree_Complete_Guide_to_Reducing_Agent_Ramp_Time.pdf)