Zingtree + Avaya Workspaces
Improved agent productivity. All from one screen.
Run a smarter and more productive contact center by embedding Zingtree in your Avaya workflow to dynamically pull/push data between so your data is always synced and your agents can work out of one place.
Boost call compliance
Review and approve agent workflows ahead of go-live to ensure compliance with internal policies.
Easy-to-follow agent workflows reduce the training time required to get new agents up to speed.
Our interactive workflows direct agents to get to resolutions faster, and with fewer escalations.
How it works
1. Build a workflow
Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.
2. Integrate it
Embed your workflow into Salesforce so your data is always synced and your agents can work out of one place.
Embed your workflow into Avaya so your data is always synced and your agents can work out of one place.
3. Follow it
Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.
Hear it from our customers
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Todd Sale
Senior VP CX Operations
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Fiona Green
Senior CX Manager
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Mike Jennings
VP of UK Operations
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Monika Aufdermauer
VP of User Success
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Resources
Avaya x Zingtree Data Sheet
How to reduce screens for agents
How to integrate it
Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days
Mike Jennings
Vice President of UK Operations
Improved agent ramp time by one week and cut call handle times by 2.5 minutes
Monika Aufdermauer
Head of Customer Experience