## Improved agent productivity. All from one screen.

Run a smarter and more productive contact center by embedding Zingtree in your Avaya workflow to dynamically pull/push data between so your data is always synced and your agents can work out of one place.

### Boost call compliance

Review and approve agent workflows ahead of go-live to ensure compliance with internal policies.

Easy-to-follow agent workflows reduce the training time required to get new agents up to speed.

Our interactive workflows direct agents to get to resolutions faster, and with fewer escalations.

## How it works

### 1. Build a workflow

Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.

### 2. Integrate it

Embed your workflow into Salesforce so your data is always synced and your agents can work out of one place.

Embed your workflow into Avaya so your data is always synced and your agents can work out of one place.

### 3. Follow it

Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.

[Watch demo](/content/en/integrations/avaya-workspaces#/index.html)

## Hear it from our customers

.png)  
Todd Sale  
Senior VP CX Operations

.svg)  
.png)  
Fiona Green  
Senior CX Manager  
.svg)  
.png)  
Mike Jennings  
VP of UK Operations  
.svg)  
  
Monika Aufdermauer  
VP of User Success  
.svg)

## Resources

### Avaya x Zingtree Data Sheet

[View data sheet](https://8869726.fs1.hubspotusercontent-na1.net/hubfs/8869726/Avaya%20-%20Integration%20One-pager.pdf)

### How to reduce screens for agents

[Watch webinar](https://www.youtube.com/watch?v=wI7RNF746fw&t)

### How to integrate it

[Learn more](https://help.zingtree.com/hc/en-us/articles/4770234543131-Integrations-Adding-Agent-Scripts-into-any-CRM)

Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days  
  
Mike Jennings

Vice President of UK Operations

[Learn more](/content/customer-stories/fleetcor/index.html)

Improved agent ramp time by one week and cut call handle times by 2.5 minutes  
  
Monika Aufdermauer

Head of Customer Experience

[Learn more](/content/customer-stories/august-home/index.html)