## Improved agent productivity. All from one screen.

Run a smarter and more productive contact center by embedding Zingtree in your Kustomer workflow to dynamically pull data so your data is always synced and your agents can work out of one place.

### Boost call compliance

Review and approve agent workflows ahead of go-live to ensure compliance with internal policies.

### Reduce agent ramp time

Easy-to-follow agent workflows reduce the training time required to get new agents up to speed.

### Improve AHT and FCR

Our interactive workflows direct agents to get to resolutions faster, and with fewer escalations.

## How it works

### 1. Build a workflow

Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.

### 2. Integrate it

Embed your workflow into Kustomer so your data is always synced and your agents can work out of one place.

### 3. Follow it

Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.

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Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days

Mike Jennings  
Vice President of UK Operations  
[Learn more](/content/customer-stories/fleetcor/index.html)

Improved agent ramp time by one week and cut call handle times by 2.5 minutes

Monika Aufdermauer  
Head of Customer Experience  
[Learn more](/content/customer-stories/august-home/index.html)

## Resources

### Kustomer x Zingtree Data Sheet

[View data sheet](https://8869726.fs1.hubspotusercontent-na1.net/hubfs/8869726/Kustomer%20-%20Integration%20One-pager.pdf)

### Ebook Guide - Reducing Agent Ramp Time

[View Ebook](https://info.zingtree.com/hubfs/Downloads/eBooks/Zingtree_Complete_Guide_to_Reducing_Agent_Ramp_Time.pdf)

### How to integrate it

[Learn more](https://help.zingtree.com/hc/en-us/articles/4770234543131-Integrations-Adding-Agent-Scripts-into-any-CRM)