## How zingtree helps

**Knowledge base**  
Create interactive knowledge bases and FAQs without any coding by software developers.

**Configuration management**  
Help your team determine what deal or product configuration to follow for each of your customers.

**Automated workflow**  
Use advanced tools to automate data entry or connect systems via our logic and API capabilities.

## How it works

### Build a workflow
Create interactive knowledge bases and FAQs without any coding by software developers.

### Employees follow it
Help your teams find information via an intuitive Q&A interface without needing expert help.

### Procedures get followed
Prevent mistakes from not following that knowledge base, instruction manual, or guide.

Improved agent productivity by reducing agent ramp time from 12 weeks down to 3 days

**Mike Jennings**  
Vice President of UK Operations  
[Learn more](/content/customer-stories/fleetcor/index.html)

Improved agent ramp time by one week and cut call handle times by 2.5 minutes

**Monika Aufdermauer**  
Head of Customer Experience  
[Learn more](/content/customer-stories/carti-reduced-call-wait-times-by-18-minutes/index.html)

## Features built for internal process

### Single Sign-On (SSO)
Control access based on a user’s login information, IP address, etc.

### Flexible Integrations
Connect to countless tools with APIs and webhooks that push and pull info.

### Automated Actions
Program trees to enter data, send emails, or create documents automatically.

### Task Manager
Create tasks for peers to follow in a lightweight workflow system.

### Snapshots
Handle version control and see what changes were made and when.

### Custom CSS
Make the look and feel of your trees match your company’s internal style guides.