Customer stories

How a performance marketing company rebuilt a scripting solution powered by Zingtree
A leading performance marketing company replaced a compliance-risk legacy scripting platform with Zingtree, empowering non-technical teams to deploy workflow changes in hours instead of weeks.
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BPO American Delivers Faster, Smarter Support with AI-Powered CX Automation
A national contact center supporting 300+ clients replaced error-prone scripting and manual workflows, cutting transfer rates by 13 points with Knowledge Assist and CX Actions.
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Agility Meets Compliance: eFinancial’s Sales & Support Teams Run on Zingtree
A leading financial services provider reduced sales script update cycles from weeks to hours and eliminated compliance gaps by guiding telesales reps and support agents with Zingtree’s dynamic, state-specific workflows.
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How 1st Central Insurance Boosted FCR by 10% in 3 Months
A leading UK motor and home insurer boosted FCR by 10% in just 3 months by guiding agents through AI-powered, compliance-ready workflow with Zingtree.
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How Corpay Transformed Financial Service Ops – Ensuring Accuracy and Compliance at Scale
Corpay cut hold times by 50% and sped case documentation by 60% by embedding Zingtree’s guided, compliance-ready workflows directly in Salesforce.
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How doTERRA Transformed Returns from Compliance Risk into a CX Win
A global wellness brand eliminated escalations and cut return times by 90% by guiding agents through complex, compliance-heavy workflows with Zingtree.
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From Binders to Interactive Workflows: Shields Health’s PET/CT Team Embraces Zingtree
A family-owned provider of MRI, PET/CT, and surgical services slashed training time and reschedules by centralizing complex workflows with Zingtree.
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Pearson boosted NPS by 60% and decreased agent ramp time by 33%
The world's leading learning company enhances agent performance and customer experience with Zingtree.
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Antidote improved client experience and reduced time to competency
Digital patient engagement company uses Zingtree to enhance patient data collection and become more competitive in the market.
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Groupon saved significant development time and improved its merchant experience
Leading local experiences marketplace uses Zingtree to reduce agent training times and improve quality of service and first call resolution rates.
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Fleetcor reduced agent ramp time from 12 weeks to 3 days
Global business payments company uses Zingtree to improve agent productivity and reduce ramp time.
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August Home cut call handle times by 2.5 minutes
Leader in smart locks came back to Zingtree after trying a chatbot solution as a replacement.
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CIC Health deploys at mass vaccination sites in days
Health company uses Zingtree to triage vaccinations at Fenway Park and Gillette Stadium.
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Getty Images reduced support tickets by 60%
Visual content giant achieved substantial bottom-line savings without sacrificing quality.
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CARTI reduced call wait times by 18 minutes
Highly regarded cancer treatment center improved their already outstanding service.
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Victoria's Health Organization launches COVID-19 self-assessment tool in 2 days
How Zingtree helped the state of Victoria, Australia fight Covid-19 – in record time.
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