## Enable standardized & compliant Customer Support

### Improve FCR by 50%

Empower agents with step-by-step guidance to avoid escalating calls to a higher level of support.

### Reduce AHT by 25%

Automate actions across enterprise systems so agents don't waste time juggling multiple screens.

### Cut up to 70% of costs

Reduce training overhead and compliance errors with AI-powered workflows that ensure every agent follows the right process.

## How it works

### 1. Set up a data connector

Connect Salesforce with Zingtree using our out-of-the-box connector. Select which data to use in SFDC Workflows.

### 2. Build SFDC Workflows

Create SFDC Workflows to ensure compliance and guidelines using our no-code environment.

### 3. Automate actions across systems

Automate data lookups, populate fields, and streamline decisions, removing agent guesswork.

## Explore the Salesforce - Zingtree Integration

Watch our demo to see how Salesforce seamlessly integrates with Zingtree. Discover how this powerful connection enhances workflow automation and streamlines processes.

YouTube

Tap to unmute

This video is private

[Visit YouTube to search for more videos](https://www.youtube.com/)

This video is private

If the owner of this video has granted you access, please sign in.

## Hear it from our customers

.png)

Todd Sale

Senior VP CX Operations

.svg)](/content/en/salesforce#/index.html) .png)

Fiona Green

Senior CX Manager

.svg)](/content/en/salesforce#/index.html) .png)

Mike Jennings

VP of UK Operations

.svg)](/content/en/salesforce#/index.html)

Monika Aufdermauer

VP of User Success

.svg)](/content/en/salesforce#/index.html)

## Resources

### How to integrate

[Learn more](https://help.zingtree.com/hc/en-us/articles/4710495804827-Salesforce-How-to-Integrate)

### How to access external articles in Salesforce

[Watch demo](https://www.youtube.com/watch?v=wrqvjS0TZp0&t)

### How to reduce screens for agents

[Watch webinar](https://www.youtube.com/watch?v=wI7RNF746fw&t)