## How zingtree helps physical goods companies

### Slash agent ramp time from weeks to days

When you have hundreds of products and SKUs, it takes months to ramp new agents through traditional  training programs.

Zingtree enables you to ramp new agents in days, not months. Build and add agent workflows to guide your agents to the next best action.

[See how it works](/content/en/product/agent-scripting/index.html)

### Improve AHT, FCR, and CSAT

No more call escalations, transferring, or putting customers on hold. Regardless of the complexity of the request, Zingtree will tell your agents what to say.

[See example workflows](/content/en/resources/example-trees/index.html)

Agents don’t waste time searching through knowledge base articles.

Auto-fill CRM fields based on customer answers or agent actions.

View every step taken while using your decision tree.

Deliver the right troubleshooting guidance depending on the customer answer.

### Deflect inbound requests

If you want to deflect calls, you can embed Zingtree  into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.

For instance, Getty Images reduced support tickets by 60% using our self-help tool.

[See Getty Images case study](/content/customer-stories/getty-images-reduced-support-tickets-by-60-percent/index.html)

### How we have helped other physical goods companies

### 15  Percent

Snow Joe increased direct response phone conversions by 15%.

[Learn more](/content/customer-stories/snow-joe/index.html)

### 2.5  Minutes

August Improved agent ramp time by one week and cut call handle times by 2.5 minutes.

[Learn more](/content/customer-stories/august-home/index.html)

### Works with the tools you already use:

### Five9

Your workflows automatically connect across your systems, apps, and website to maximize efficiency and personalize every experience.

[See our integrations](/content/en/resources/integrations/index.html)

### Everything you need to slash agent ramp time

No-code builder.

Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.

DecisionEngine™.

Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.

Advanced reporting.

Leverage our advanced reporting to optimize your flows & manage team performance.

[Native Integrations](/content/en/resources/integrations/index.html)

Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.

### Resources

### Read the Agent Expertise Gap Definitive Guide

[Read blog post](/content/blog/the-agent-expertise-gap-definitive-guide/index.html)

### Watch how to configure Zingtree with no code

[Watch how](https://www.youtube.com/watch?v=dpkLm8JiFH0)

### Explore ready-to-go example trees you can use

[Example trees](/content/en/resources/example-trees/index.html)

### Review the Implementation Process

[View PDF](https://8869726.fs1.hubspotusercontent-na1.net/hubfs/8869726/Downloads/One-Pagers/Implementation%20Process%20-%20One-pager.pdf)

## Want to see   zingtree in action?

Schedule time with our team to get a full breakdown of everything Zingtree can do.

[See pricing](/content/en/pricing/index.html)

Check out our pricing and packages to see if Zingtree might be a good fit for your organization.

[Request demo](/content/en/demo-request/index.html)

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.