## Proven results that speak volumes

0% FCR improvement  
[0x\INCREASE in Deflections](/content/customer-stories/groupon/index.html)  
[0%\CSAT boost](/content/customer-stories/pearson-boosted-nps-by-60-and-decreased-agent-ramp-time-by-33/index.html)  
[0%\increased revenue](/content/customer-stories/fleetcor/index.html)

## Resolve complex issues faster and with confidence

Connect context from your data systems with guided decision logic inside Zendesk, giving agents the clarity to act fast and stay on policy.

### Guided agent resolutions

Turn complex procedures into step-by-step flows. Agents know the right next action, boosting FCR and reducing escalations.

### Compliance control

Apply business rules and guardrails that ensure every resolution follows policy and is fully auditable.

### Context inside Zendesk

Pull data from CCaaS, EHR, billing, and policy systems to give agents a complete view of each customer.

## How it works

### 1. Build a workflow

Design guided workflows that define every decision, rule, and next best action — no code required.

### 2. Integrate it

Embed workflows directly inside Zendesk and connect to CRMs, ERPs, EHRs, or billing systems for a complete customer context.

### 3. Resolve confidently

Agents follow auditable workflows backed by real-time data and AI guardrails, improving accuracy and compliance.

[Watch demo](https://www.youtube.com/watch?v=dmndtL-qYiw)

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“We want to meet agents where they are – with the right guidance, the right data, and zero unnecessary clicks. Zingtree’s structure gives us a way to expand confidently across systems, channels, and teams.”

### Jennifer Sublett

Manager of Experience Design

[Learn more](/content/customer-stories/how-corpay-transformed-financial-service-ops---ensuring-accuracy-and-compliance-at-scale/index.html)

Improved agent ramp time by one week and cut call handle times by 2.5 minutes

### Monika Aufdermauer

Head of Customer Experience

[Learn more](/content/customer-stories/august-home/index.html)

## Resources

### Zendesk x Zingtree Data Sheet

[View data sheet](https://8869726.fs1.hubspotusercontent-na1.net/hubfs/8869726/Downloads/One-Pagers/Integration%20Data%20Sheet/Zendesk%20-%20Integration%20One-pager.pdf)

### Ebook - Hallucination-Proof AI for Complex CX

[View Ebook](https://8869726.fs1.hubspotusercontent-na1.net/hubfs/8869726/Hallucination-Proof%20AI%20for%20Complex%20CX.pdf)

### How to integrate it

[Learn more](https://help.zingtree.com/hc/en-us/articles/4584481200411-How-to-Setup-Zendesk-Agent-Scripting-with-Instant-Notes-Version-16#getting_started)