BPO Agent Scripts & Workflows | Zingtree

Multiple ways to help your BPO

Agent Scripting
Provide your agents with bite-sized information for each step of the customer interaction. Auto-pull in data from your systems of record.
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Internal Process
Train new hires on the proper procedure & messaging. Newbies will quickly become as good as tenured staff.
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How zingtree can help your BPO

Reduce agent errors

There’s human error everywhere. If you have an agent press button, someone will press the wrong button.
Zingtree enables you to have all your customer processes in the back end.
Pull data out of tables and display call scripts & interactive guides based on the agent choice.

Onboard new customers faster

No more time-consuming customer meetings to capture and review their processes.
Build scripts and activate knowledge of your customers with no code.
Send customers URLs to review call scripts instead of heavy PDFs. You can even send data directly to their CRM.

Increase productivity

Reduce the time it takes to build a script from weeks to days using our no-code authoring tool.
Provide a “single pane of glass” agent experience to elevate performance.
Activate knowledge by delivering the right content in the context of conversation using Zingtree’s decision tree engine.

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Reduced agent error, improved client onboarding times, and increased productivity
“I’m always recommending Zingtree to everybody. It’s easy to use. It can do integrations, and there’s even more integrations coming. Building scripts is fast, simple, and intuitive. It doesn’t take a lot of training to get to the basic level, so you can use it at the basic level if you want, but you can go deeper into it and learn how to do more. It allows for a lot of flexibility and control”.

Ross Fordham
Implementation Analyst
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Works with the tools you already use:

Five9

Your workflows automatically connect across your systems, apps, and website to maximize efficiency and personalize every experience.
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Key features

No-code builder
Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.

DecisionEngine™
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.

Advanced reporting
Leverage our advanced reporting to optimize your flows & manage team performance.

Native Integrations
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.

Resources

Want to see zingtree in action?

Two ways you can learn more today.

See pricing
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.

Request demo
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.