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How zingtree helps
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Show agents the exact words to say
Slash agent ramp time
Agent onboarding takes several months when your agents have to remotely troubleshoot issues happening in the field. Then most of the new hires leave in 6-12 months. All the knowledge that you’ve built up in your agents’ minds is then gone.
Zingtree offers an alternative. Skip months of training by using agent workflows and scripts.
Improve your AHT and FCR
Help your support team quickly access needed information. Whether they need to guide customers or field technicians through the troubleshooting process, Zingtree will tell your agents what to say.
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Agents don’t waste time searching through knowledge base articles
Auto-fill CRM fields based on customer answers or agent actions
View every step taken while using your decision tree
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Boost productivity & compliance for your field service techs
Nothing is more frustrating than arriving on-site without the necessary tools or skills to fix the problem. Reduce the time spent on each issue and eliminate the need for field technicians to call HQ for help.
Build workflows with work details, instructions, images, and schemes. From routine maintenance to complex repairs, Zingtree will guide your field techs.
How we have helped other companies
3 Days
Fleetcor Improved agent productivity by reducing agent ramp time from 12 weeks down to 3 days
2.5 Minutes
August Improved agent ramp time by one week and cut call handle times by 2.5 minutes
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Works with the tools you already use:
Five9
Your workflows automatically connect across your systems, apps, and website to maximize efficiency and personalize every experience.
Other ways to use zingtree
Customer Self-help
Zingtree guides customers to fix common issues themselves, instead of just deflecting to generic articles or FAQs.
Learn more](/content/en/product/customer-self-help/index.html)
Internal Process
Help your team find info and follow procedures. Create knowledge bases, map out standard operating procedures, or simply connect data and tools with automation.
Learn more](/content/en/product/internal-process/index.html)
“Zingtree is very easy to use and implement, and the updates to the user interface in mid-2022 made scriptwriting much easier. Their support team is excellent and quick to respond. The variety of use of the tool - both internally (agent-facing) or externally (customer-guided) - really aids in a lot of use cases.”
Andy Schulz
Contact Center Operations Manager
Everything you need to slash agent ramp time
No-code builder
Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.
DecisionEngine™
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Advanced reporting
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Resources
Read the Agent Expertise Gap Definitive Guide
Watch how to configure Zingtree with no code
Explore ready-to-go example trees you can use
Review the Implementation Process
Want to see zingtree in action?
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.