Software
How zingtree helps software companies
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Show agents the exact words to say
Ramp new agents faster and eliminate high turnover consequences
You’ve got your best agents. But most are going to leave in 6-12 months. New hires lack expertise and need months of training.
Zingtree enables you to bring experience to new hires in no time. Skip weeks of training programs with agent workflows and scripts.
Improve AHT and help agents to answer questions quickly
No more searching through Google Docs, Slides, and knowledge base articles while customers wait on hold. Whether it’s an API or a new feature issue, Zingtree will tell your agents what to say. Embed agent workflows into your CRM or contact center to make it easy for agents to take the next best action.
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Agents don’t waste time searching through knowledge base articles
Auto-fill CRM fields based on customer answers or agent actions
View every step taken while using your decision tree
Deliver the right troubleshooting guidance depending on the customer answer
Deflect inbound calls
If you want to deflect calls, you can embed Zingtree into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.
For instance, Getty Images reduced support tickets by 60% using our self-help tool.
How we have helped other companies
3 Days
Fleetcor Improved agent productivity by reducing agent ramp time from 12 weeks down to 3 days
2.5 Minutes
August Improved agent ramp time by one week and cut call handle times by 2.5 minutes
60 Percent
Getty Images reduced support tickets by 60%
Works with the tools you already use:
Five9
Your workflows automatically connect across your systems, apps, and website to maximize efficiency and personalize every experience.
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“Our product is highly technical. With an entry-level position for our support staff, it has been a constant struggle to find ways to provide the help they need to understand and resolve an issue our members experience. Zingtree has been a very effective solution. We can take the knowledge from training as well as continual feedback from our product quality team to provide quick up to date diagnostics to our front-end. This has decreased handle time, and increased our satisfaction, one-call resolution rate, and our parts and service costs”
Dustin Auman
Operations Manager
Everything you need to slash agent ramp time
No-code builder
Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.
DecisionEngine™
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Advanced reporting
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Resources
Read the Agent Expertise Gap Definitive Guide
Watch how to configure Zingtree with no code
Explore ready-to-go example trees you can use
Review the Implementation Process
Want to see zingtree in action?
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.